Building Great Team Program

Building Great Teams


The role of team leader can be both demanding and rewarding. Arguably one of the most difficult jobs in the workplace, some people thrive in the role while others can find it a struggle. In most cases, it is simply because team leading is the first rung on the managerial ladder. Moving from being a team member concerned mainly with doing your own job, it can take time for new team leaders to become comfortable with the additional responsibility of leading and managing people.

In this programme, you will be able to both understand better the challenges that come with team leader responsibility and, more importantly, have learned how to overcome some or all of these.

Who Should Attend

Our Development Program in Leadership and Team Skills is ideal for first-line managers practicing team leading, helping them become more effective and confident in their role. The programme also develops new or aspiring team leaders – helping them make the transition from working in a team to leading a team.


    The Program aims to:

  • Train leaders who manage the day-to-day activities of their team whilst aiming to increase productivity of individual team members
  • Improve team’s performance
  • Highlight the understanding of how teams develop
  • Understanding the value of delegating tasks and the importance of effective communication in delegation
  • Explains how a leader can influence the group dynamics of the team

Programme Outline

Day 1 – Workplace Communication (CNS-E-265) Developing the Work Team

Delivering Results

What is effective communication?

Why is effective communication important?

Characteristics of effective communication

Barriers to effective communication

Overcoming these barriers

The communication process

Methods of communicating with the Team

Advantages and disadvantages of different communication methods

Day 2 – Developing the Work Team (CNS-E-253) Team characteristics, development and performance

Roles, functions and responsibilities of a Team Leader

Authority and accountability


Setting Objectives

Monitoring Team Performance




Learning Methodology

The units in this Program cover a wide range of skills, knowledge and understanding. These include units that focus on communication, working with people, providing direction and leadership, and getting results – from problem-solving to planning and monitoring workloads.


Delegates must meet two criteria to be eligible for the certificate:

1) Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will receive a CareerNet Certificate of Attendance.

2) Successful completion course activities – delegates will undertake a number of learning tasks throughout the course. These will be focused on applying new knowledge to each delegate’s own workplace environment.

* Delegates who do not meet these criteria will receive a CareerNet Certificate of Attendance.