High Performance Team Work Program

High Performance Team Work


The terms “management” and “leadership” are often interchanged. In fact, many people view them as basically the same thing. Yet management is as distinct from leadership as the day is from the night. Both are necessary, however, for a high-performance organization. By contrasting them and understanding their differences, we can better balance and improve these essential roles.

One key distinction between management and leadership is that we manage things and lead people. Things include physical assets, processes, and systems. People include customers, external partners, and people throughout our team or organization (or “internal partners”). When dealing with things, we talk about a way of doing. In the people realm, we’re talking about a way of being.

We will demonstrate why leaders are so much more successful than managers, in harnessing people power: “Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done. Managers push. Leaders pull. Managers command. Leaders communicate.”

Both management and leadership are needed to make teams and organizations successful. Trying to decide which is more important, is like trying to decide whether the right or left wing is more important to an airplane’s flight.

Who Should Attend

Our Endorsed Program in Leadership and Team Skills is ideal for practicing team leaders, helping them become more effective and confident in their role. They also support new or aspiring team leaders – helping them make the transition from working in a team to leading a team.


The Program aims to:

  • Learn core leadership and management skills
  • Put these skills into practice in your workplace.
  • Improve your team’s performance
  • Get an internationally recognized qualification.
  • Motivated and competent team leaders.
  • Increased productivity
  • Customizable qualifications to suit organizational and individual needs
  • Workplace-based assessment ensures new skills are effectively transferred to the job.


Programme Outline

Day 1 – Workplace Communication (CNS-E-265) What is effective communication?

Why is effective communication important?

Characteristics of effective communication

Barriers to effective communication

Overcoming these barriers

The communication process

Methods of communicating with the Team

Advantages and disadvantages of different communication methods

Day 2 – Developing the Work Team (CNS-E-253) Team Characteristics

Team Performance


Setting Objectives

Team Roles

Dealing with Change

Team Development

Monitoring Team Performance

Day 3 – Tutor Support Session Assessment

Leaders and managers: how do they differ?

Why is leadership important to your Team?

Characteristics of leaders

Leadership styles

Impact of leader’s style on team performance


Day 4 – Developing Yourself as a Team Leader CNS-E-250 Leadership in high performance teams

Roles, functions and responsibilities of a Team Leader

Authority and accountability


Developing and improving own performance


Learning Styles

Day 5 – Action planning and Personal Development Plans Reflecting and assessing own competence and capability as a Team Leader

Tutor Support Session (including assessment)


Learning Methodology

The units in this Program cover a wide range of skills, knowledge and understanding. These include units that focus on communication, working with people, providing direction and leadership, and getting results – from problem-solving to planning and monitoring workloads.


Delegates must meet two criteria to be eligible for the certificate:

1) Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will be ineligible to sit the course assessment.

2) Successful completion of the course assessment– delegates will undertake a number of assessment tasks throughout the course. These will be focused on applying new knowledge to each delegate’s own workplace environment.

* Delegates who do not meet these criteria will receive a CareerNet Certificate of Attendance.

Successful candidates completing the High Performance Team Work programme will achieve an endorsed certificate.


To be eligible for the certification you must successfully complete an assessment. Delegates who do not pass the assessment, or who do not submit the assignment, will receive a Certificate of Attendance from CareerNet.